All videos
The guide’s short videos in one place, in the order of the guide. Each link opens the page with that video.
Getting started
- What KonvoLead does · 3:28
- Signing in and resetting your password · 1:25
- Changing your password · 1:05
- The welcome checklist · 2:09
- Quickstart: your first campaign · 4:21
Knowledge
- How the agent answers · 3:28
- Adding a project · 2:11
- Sources: adding, replacing and removing · 3:03
- Checking facts · 2:19
- What the agent can answer · 2:41
- Places, pricing and FAQs · 2:23
- Media: floor plans and brochures the agent may send · 2:11
- Keeping knowledge up to date · 2:36
- Deleting a project · 1:29
Leads
- The leads list · 2:25
- A lead's page · 3:09
- Human handover · 2:22
- Site visits and bookings · 1:54
- Testing the agent yourself · 2:22
Campaigns
- Campaign types · 2:29
- Importing an audience · 2:30
- Message templates · 2:07
- Call scripts · 1:53
- Creating a campaign · 2:56
- Calling · 3:21
- Contact cooldown and the 72-hour conversation hold · 2:03
- Following a campaign · 1:07
- Reports and downloads · 1:33
- Pausing, stopping and running again · 2:37
- Compliance: opt-outs, calling hours and WhatsApp rules · 2:41
Inbound agent
- Turning Inbound on · 2:00
- Your WhatsApp and phone numbers · 1:57
- Who the agent serves: brokers, spam and existing customers · 1:53
- Reading inbound analytics · 1:37
Sales team
- Adding sales reps and managers · 1:56
- How handoffs reach your team · 2:00
- Out-of-hours handoffs and the morning queue · 1:14
- The morning visit list · 1:25
- Your team's WhatsApp messages · 1:29
Calls
- How calls work · 2:45
- Phone numbers and caller ID · 1:20
Account
- Settings · 1:18
- Wallets and billing · 2:07
- Team members and roles · 1:03
- Overview and Buyer Intelligence · 2:44
- Connecting your own WhatsApp number · 3:37
Reference
- FAQ · 3:03
- Troubleshooting · 2:44
- Limits · 2:06
- Release notes · 1:26
- Contact support · 0:42
- Glossary · 3:09
Each video has English subtitles: turn them on in the player’s controls.